Introduction: Management of occupational therapy (OT) services using quality indicators is essential in healthcare settings. Quality indicators provide evidence of how occupational therapy services contribute to rehabilitating patients with neurological injuries, thereby demonstrating the benefits of occupational therapy.
Objective: to report the use of the QUEST in OT service in a neurological rehabilitation center.
Method: The team of OT service leaders was trained with the use of the QUEST tool, this same group initiated the quality indicators for the OT service during the year 2023-2024. The selected indicators were within the quality domains indicated by QUEST, professional competence, sustainability, accessibility, effectiveness, efficiency, person-centeredness, and safety. Specific quality indicators were determined and the measurement of these is defined, being SMART.
Result: 10 quality indicators were established for the management of the OT service during the year 2023-2024, the indicators were distributed in the seven key quality indicators proposed by the tool, and the measurement of these was SMART. The indicators were monitored according to the times established in them. The results of each of the indicators proposed improvement actions for the management of the OT service.
Conclusion: In conclusion, utilizing QUEST to measure quality indicators in the management of occupational therapy services serves as an effective tool for monitoring and prioritizing professional practice.