Introduction: Occupational therapists value the use of indicators to measure the quality of services, as it allows for the assessment of their effectiveness and efficiency. User satisfaction is a quality indicator, and it is considered essential to evaluate it wherever healthcare services are provided.
Objective: To report the satisfaction of adult users with the occupational therapy services they received between December 2023 and December 2024 at a neurological rehabilitation center in Buenos Aires, Argentina.
Methodology: The research design is observational, descriptive, prospective, and cross-sectional. Data were collected through an anonymous, self-administered survey provided to the user, accompanying family member, or both at the end of the inpatient period. Descriptive statistics were used to analyze data.
Results: The sample included a total of 75 users. Results of the study showed that occupational therapy user are satisfied with the quality of service. The mean general satisfaction score was 4.77 (Likert scale 1 to 5). The variable that reported the highest satisfaction was treatment effectiveness (4.85), followed by communication (4.84), management and operational aspects (4.74), person-centered treatment (4.72), and education for the accompanying family member (4.69).
Conclusions: The results allowed for the identification of the strengths of the occupational therapy service and areas for improvement. The dissemination of the results in Argentina is essential to highlight the relevance of this profession.